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The environment in the organization established by the senior executives in response to the needs of the organization in addressing AER requirements by

  • developing effective organizational structure, procedure manuals, operating instructions, job descriptions, and training materials that define authority and responsibility;
  • communicating management’s philosophy, codes of conduct, and operating style to all the employees and evidence that employees have confirmed their knowledge and understanding;
  • enhancing integrity, ethics, and competence of all the employees;
  • managing effectively the internal and external influences that affect the operator’s operations; and
  • establishing effective human resource policies and procedures for hiring and managing the employees.