Escalation is the process that the AER uses to direct the operators to provide more information if an investigation and subsequent remediation fail to correct an indicator of potential noncompliance.
For example, if the AER sees the compliance assessment score for a facility increase even after the operator claims to have taken remedial action, then the AER may become suspicious that it is being misled by the operator.
When an operator receives a request for more information from the AER, the request is often an indication of failure on the part of the operator to operate with reasonable compliance.
In the event that an operator fails to provide the requested information, the AER may further escalate the process by invoking the provisions of Directive 019 – Compliance Assurance.
Most operators decide to operate in a way that avoids this scrutiny from the AER.
Download a copy of Directive 019.
To invite a Corvelle consultant to your office to describe how to avoid Escalation, please contact us.